Shipping policy

Logistics Commitment

Welcome to our independent website! We are committed to providing you with fast and reliable logistics services. Below are our logistics commitment terms:

1. Shipping Time

• All orders will be shipped within 1-2 business days after order confirmation.
• Orders placed on weekends and holidays will be processed on the next business day.

2. Delivery Methods and Timeframes

• We use premium courier services (such as UPS, FedEx, DHL, etc.) for delivery.
• Domestic delivery: Estimated to arrive within 3-5 business days.
• International delivery: Estimated to arrive within 7-14 business days, depending on the destination country.

3. Shipping Policy

• Domestic delivery: Orders over $50 enjoy free shipping, while orders under $50 require a $6.99-9.99 shipping fee.
• International delivery: Shipping fees are calculated based on the destination and package weight, displayed at checkout.

4. Order Tracking

• All orders will be provided with a tracking number after shipping. You can track your package in real-time through our order tracking page or the courier's official website.

5. Delays and Issues Handling

• We strive to ensure your order arrives on time, but in rare cases, delays may occur due to uncontrollable factors (such as severe weather, customs delays, etc.).
• If your package does not arrive within the expected timeframe, please contact our customer service team, and we will assist you promptly.

6. Damaged or Lost Packages

• If you find any items damaged upon receipt of the package, please contact us within 48 hours and provide relevant photos. We will handle it as soon as possible.
• If the package is lost during transportation, we will work with the courier to investigate, and upon confirmation of the loss, we will either reship or refund.

Thank you for your understanding and support. If you have any questions or need further assistance, please feel free to contact our customer service team.